This wife and mother recently took a short trip to Nashville between chemotherapy treatments. When I learned that her flight home from Nashville had been cancelled, I luckily managed to catch an early flight.

Unfortunately, the first flight was canceled when she had already checked his bags. Her luggage did not arrive on the same flight as Pittsburgh.

Once Stacey found out that her bag containing all her chemo essentials wasn’t on the plane with her, she was understandably very nervous.

Panicked, she grabbed the phone to call the airline.

Stacey tried to calmly explain how important it was to have that bag before chemotherapy in the morning. However, when I finally went to bed that night, the bag was not there. Nor did she have any guarantees that the bag would be available in the morning.

As soon as I woke up the next morning, Stacy rushed to the front door. The relief you felt when you found your bag on the doorstep was overwhelming. Someone from the airline handed him the bag in the middle of the night.

When Stacey opened her bag, she found an honest, handwritten letter from the airline.

Take a moment to read what the message says:

While stories of bad customer service are common and spread quickly on social media, stories like Stacy often get less attention.

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